Microsoft Dynamics CRM

About CRM

Microsoft Dynamics CRM 2015 is a fully integrated customer relationship management (CRM) system. Microsoft Dynamics CRM gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company's sales, marketing, and customer service processes—along with native Microsoft Office Outlook integration—Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution.

ForeseeMax has the expertise and dedicated resources to help you develop and implement a CRM strategy that meets your business objectives. From automating your sales force, to enabling your customer service representatives, to fully integrating Microsoft into your business processes, Arctic IT can help you successfully meet your CRM business objectives.

Microsoft CRM Services

Microsoft CRM Sales Module Features

  • Lead and opportunity management
  • Product catalog and sales literature management
  • Account and contact management
  • Task, activity and calendar management
  • Sales quotas and sales territory management
  • Sales reports including pipeline reports, activity reports etc.
  • Outlook Client integration

Microsoft CRM Customer Service Module Features

  • Case management and service request management
  • Contract management
  • Knowledge base management
  • Queuing
  • Customer Service reports
  • Outlook Client integration

Our Services with CRM

ForeseeMax is a Microsoft Silver Certified Partner and has deep Microsoft CRM implementation, Microsoft CRM customization, and upgrade experience. ForeseeMax specializes in implementing Microsoft Dynamics CRM for businesses and public sector organizations. Services provided include.

  • Configuration Planning
  • Implementation and upgrades
  • Workflows for Automated lead and case routing
  • Installation and Role-based security definitions
  • Data migration from other CRM systems
  • Microsoft Dynamics CRM customizations
  • Integration with Active Directory, Exchange Server
  • Microsoft SQL Server Reporting Services Report Development
  • Enhancing Dashboards and Role centers
  • xRM development for business solution applications
  • Contact center implementations
  • Integration of Microsoft Dynamics CRM with various ERPs

Features of Dynamics CRM

Your customers know more than ever before—making buying decisions before you can even engage. Your sales team must adapt to the new customer journey. We enable you to zero in, win faster, and sell more.

  • Lead and opportunity management
  • Account and contact management
  • Territory and sales quota management
  • Forecasting and sales analytics
  • Offline and mobile device access
  • Sales literature management
  • Sales pipeline and competitor analysis
  • Quick access to products, pricing, and quotes

Service expectations have changed forever. Customers expect quality, personalized service, on their terms. We help you earn loyalty, empower agents, and drive resolution with amazing service—at any time, via any channel.

  • We have completed many projects
  • Served many companies around the globe
  • Our successfull rate is 99.5%
  • We have completed many projects

Marketing needs are constantly changing. You need to engage customers in new ways across new channels, while showing the ROI of investments. We help you engage customers, build pipeline, and demonstrate impact.

  • Customer segmentation
  • Campaign planning and execution
  • Data extraction and cleansing
  • Analytics and reporting
  • Marketing/sales collaboration tools
  • Information sharing portals

Social insight can inform great customer experiences, ensuring that messages resonate while highlighting trends that impact your brand. But it shouldn't cost a fortune or be limited to a few—it should be part of everything you do.

  • Account and contact management
  • Case and interaction management
  • Incident routing and queuing
  • Product and contract management
  • Knowledge-based management
  • service scheduling
  • workflow across teams and groups
  • service reporting and analytic
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